Search through all of our Frequently Asked Questions over here.
Your account can be frozen for a few issues. It can occasionally be a mistake from our automated systems. In this case, there's no need to worry. Our Customer Support team can help you out at firstname.lastname@example.org.
Regulators require us to ensure that we know our userbase. Our systems go through periodic scans to prevent fraud and bad actors from using our systems. These scans and checks are implemented to ultimately protect our players at the end of the day. We prefer to implement a system that has slightly more false positives than having bad actors slip through the cracks.